Delivery Information

After the item is bought we need at least 7 days to have the item ready to be shipped from our store to your address. After that, the carriers we work with, have the commitment to deliver our products all around Europe within the transit time shown bellow.

We’ll send you a confirmation email as soon as we ship your order to let you know everything is on schedule.

We use Express services like Chronopost and TNT. If no one receive the order in the address provided by the customer, our couriers usually make 3 attempts to deliver it successfully. If the order is delivered back to our store because it failed to be delivered, we will not pay for the shipping costs to deliver the order again. All the charges must be paid by the customer.

We suggest you to have your goods delivered to a work address rather than a home address, as our couriers only deliver between 9am and 5pm, and may require a signature on receipt.

COUNTRIES WE SHIP TO / EXPECTED TRANSIT TIMES

Portugal  1-2 days

Spain  1-2 days

Germany  4-5 days

France  4-6 days

United Kingdom  6-8 days

Italy  4-5 days

Netherlands  4-5 days

Belgium 5-6 days

Austria 4-6 days

Poland 4-6 days

Ireland 3-5 days

Denmark 5-6 days

Finland 3-5 days

Sweden 3-5 days

Hungary 3-5 days

Czech Republic 3-5 days

Slovenia 4-5 days

Croatia 6-8 days

Serbia 6-8 days

Slovakia 6-8 days

Bulgaria 6-8 days

Romania 6-8 days

Lithuania 6-8 days

Latvia 6-8 days

Estonia 6-8 days

Greece 6-8 days

FREE SHIPPING ELIGIBLE COUNTRIES

Portugal, Spain, France, Italy, United Kingdom, Germany, Netherlands, Belgium, Luxembourg, Poland and Austria.

Return Policy:

CUSTOMS AND IMPORT CHARGES

These charges when happens must be paid by the client when receiving the product.

Since we have neither responsibility nor control over them, and we can’t evaluate their amount due to the different customs policies and import duties in the various countries, we suggest that you inform yourself at your home customs office.

14-DAY RETURN

As stated by European Law, you can ask for a total refund, without having to provide any reason, within 14 days of the day you get your order.

To do so, please contact our Customer Care with your order details.
All shipment costs of the order are paid by the costumer.

DAMAGED ITEMS RECEIVED

Please contact immediately our Customer Care to solve the problem. If any damage occur during the shipping process we will cover all the costs of the product. The client doesn´t have any responsibility for shipping damages.

FAULTY ITEMS RECEIVED

Please contact immediately our Customer Care to solve the problem to your satisfaction!

Make sure you detail your order and describe accurately the anomalies you’ve found in the items you’ve received.

INCORRECT ITEMS RECEIVED

Please contact immediately our Customer Care to solve the problem to your satisfaction!

Make sure you detail your order and describe the incorrect items you’ve received.

MISSING ITEM

Please contact immediately our Customer Care to solve the problem to your satisfaction!

Before do verify our dispatch emails to see whether all the items you ordered have been sent at the same time or separately and check the delivery note.